What's New

Tags

August 25, 2025

Raven's new Tags feature simplifies user management by letting account admins quickly invite users to multiple Ravens or remove them entirely. With Tags, grouping vehicles and setting granular permissions becomes effortless, ensuring users only have access to the vehicles they need. This streamlined approach makes managing fleet access faster and more efficient.

To learn more about Tags, check out The Spotlight.

 

Tailgating

August 25, 2025

Raven’s AI-Enabled Alerts now include Tailgating, Raven's first road-facing detection model. In addition to existing cabin-facing alerts like distraction and fatigue, Raven can now identify when a driver is following too closely at speed, enhancing fleet safety and driver awareness. Tailgating alerts appear in real time on the Raven screen and are logged for review in the Web App.

To learn more about Tailgating, check out The Spotlight.

 

Safety Score

August 25, 2025

Safety Score turns driving data into actionable insight with a customizable scoring system. Assign weights to key behaviors, monitor risk levels, and track trends over time, all from a single dashboard view. Whether you're identifying coaching opportunities or running driver score competitions, Safety Score helps promote a culture of safety and performance.

To learn more about Safety Score, check out The Spotlight.

 

Event Review Enhancements

August 25, 2025

Event Review now includes coaching tools that let fleet managers mark events, like false positives or justified actions, to prevent an impact on a driver's Safety Score. This update improves accuracy and accountability while streamlining coaching workflows. Use status flags like Reviewed, Dismissed, or Coaching Required to track progress and focus on the events that matter most.

To learn more about Event Review, check out The Spotlight.

 

Expanded AI-Enabled Alerts

January 15, 2025

Raven's AI-Enabled Alerts have been expanded to now include smoking, fatigue, distracted, eating, and drinking. 

 

To learn more about AI-Enabled Alerts check out The Spotlight.

 

Bad Install Detection

January 15, 2025

Raven now features improved detection for improper mounting. If the device is mounted incorrectly and the orientation remains unchanged for 2.5 minutes, an event will be triggered. During this time, Raven will suppress notifications for harsh cornering, aggressive acceleration, and harsh braking, so as not to consume excessive amounts of data or send erroneous notifications.

 

EVA Preview Images

November 11, 2024

When searching for a video using the EVA slider on the trip timeline, preview images will now appear around the selected timeframe. This provides additional context, making it easier to pinpoint key moments of interest outside of Events.

 

Improved Streaming

November 11, 2024

Web app users can now enjoy the following enhancements during both live and historical streaming:

• Improved Streaming Quality: Your video streams will now display sharper, more consistent visuals, delivering a clearer picture.
• Faster Connection Times: We’ve reduced the initial spin-up time, allowing you to connect to your live stream quicker and with fewer delays.
• Reduced Frame Drops: In certain conditions where streams experienced latency or frame loss, this update provides smoother, more stable video playback.

 

TELUS Branding

November 11, 2024

The TELUS logo will now appear prominently on the Raven screen during device startup and shutdown. Additionally, language-neutral icons have been added to indicate on and off states, ensuring a more intuitive user experience across various regions. All video watermarks will now display the TELUS logo in the bottom left corner.

 

Polygonal Geofences

June 4, 2024

Polygonal geofences enable a new geofence creation method from the TELUS | Raven web app. While point-based geofences remain available, where enhanced specificity is required, users can now import or free-form draw shapes to create new geofences.

 

Full-Screen Media

June 4, 2024

Full-Screen Media now enables you to view preview images or videos in fullscreen mode, providing a larger and more immersive experience directly within the web app interface.

From the web app details panel from the live dashboard, the Trip Review menu item, or Event Review tab select the four-corner icon ( )to view any preview image or video in full screen.

 

Camera Obscured (Beta)

June 4, 2024

Raven's AI-enabled Camera Obscured feature permits users to be alerted when an object has blocked the camera view.

Raven monitors the cabin, looking continuously for anything that has covered the camera while the vehicle is being driven. When detected, a small toast widget appears on the right side of Raven's screen and beeps, alerting the driver. Simultaneously, alerts are delivered to the Raven Apps, notifying management that the camera view has been obstructed. As with all other events, Camera Obscured will appear in the Events stack from the dashboard and Trip Review tabs and be searchable in Event Review.

 

Activity Report

February 21, 2024

The Activity Report, provides users with a summarized view of the different activities their vehicles have undertaken within a selected period.

Users can now review driving, idling, parked for less than one hour, and parked long-duration segments in one consolidated report view. The report details the activity's start and end times, duration, distance, location, Geofence interactions, and link to the associated Trip Review for further investigation. The top line of the report also provides a duration and distance summary for the period under review. As with all reports, the activity report can be exported as a CSV for further manipulation. 

How to Use it:

1. From the Web App select ‘Activity Reports from the Reports drop down in the left hand menu.
2. Select the desired duration. 
3. Review the details from the app or export to a CSV format. 

 

AI-enabled Cellphone Detection

February 21, 2024

Raven's AI-enabled Cellphone Detection feature permits users to monitor and reduce distracted driving via cellphone use.

Raven monitors the driver looking continuously for a cellphone in hand while the vehicle is being driven. When detected, a small toast widget appears on the right side of Raven's screen and beeps, alerting the driver. Simultaneously, alerts are delivered to the Raven Apps notifying management that cell phone use has occurred while driving. As with all other events, Cellphone Detected will appear in the Events stack from the dashboard and Trip Review tabs as well as searchable in Event Review. 

How to Use it:

1. From the Web App, select the Settings tab from the menu, and scroll down to the 'Events' section, clicking to expand. 
2. Scroll to the Cellphone Detection section and toggle on to start receiving alerts when drivers interact with their devices. 

 

Integrations 

February 21, 2024

From the back end, Raven works alongside partnering organizations to build API endpoints through identified data points of interest to enhance an offering. We are now starting to expose these integrations to end customers via the Raven Web App for self-implementation. 

Integrations with partnering organizations can be enabled from the Web App. 

How to use it

To enable an integration on your account: 

1. From the Web App, select the settings tab from the menu. 
2. Scroll to the ‘Integrations’ section. 
3. All exposed integrations will be found and can be configured in this section. Stay tuned for future available integrations.
4. At this time, the first integration to be exposed in user settings is for Fleetio, the Fleet Maintenance provider. All customers of Fleetio can now leverage Raven data in their dashboard. For existing Fleetio customers: Add a Fleetio API key to your Raven Integration to get started. 
   1. Log into your Fleetio account and open the “Account” Menu and select “Integrations”
   2. Select “Manage API Keys”
   3. Then “+ New API Key”
   4. Enter a Label for the API Key (perhaps “Raven” or Raven Connected”) then select “Generate API Key”. You will require this API Key and your Account Token found below the API Key table to configure the integration.
   5. Log into your TELUS | Raven Web App and select ‘Settings’. Scroll down to ‘Integrations’. 
   6. Select “Add Credentials” and Paste your Account Token and API Keys in their respective locations and select “Save”.
   7. Configured vehicles with matching VINs, Names, or Raven Serial Number in both your Fleetio and Raven Accounts will begin populating GPS Location, DTC, and Odometer values from collected Raven data into your Fleetio dashboard daily. 

 

Collapsable Settings

April 10, 2023 

As we continue to expand the Raven Connected feature set, opportunities arise to improve user experience. With our recent addition of configurable settings, we found that the settings page needed to be shorter. To simplify the user experience, we are introducing collapsable settings. You will now notice that the settings page will be collapsed by default.

How to use it

From the Web App, select the Settings tab from the menu. By default, all settings are collapsed. 

You can selectively expand the settings section you want to adjust by clicking on the header. Additionally, if you prefer to see all settings simultaneously, select the 'Expand All' button in the top right corner. 

If you no longer want settings to be expanded, you can select 'Collapse All' or individually collapse sections by clicking again on the header.  

 

Harsh Cornering Events and Configurable Event Settings

April 10, 2023 

Raven has always alerted users to poor driving behaviours, including Speeding, Harsh Braking, Rapid Acceleration, and Potential Impact. We are happy to now include Harsh Cornering as an Event of which users can be notified. When Raven detects that a vehicle has taken a corner too aggressively, Raven will trigger an event, marking it on the trip timeline with associated preview images and the option to retrieve the Event video remotely. To receive Harsh Cornering Events, users must enable them from the Web App; by default, Harsh Cornering Events are disabled. 

We recently announced configurable Car Bumped Settings and are now expanding these settings to more event types. Customers can now customize the appropriate sensitivity to their vehicle size and satisfaction. From the Web App, users can now Enable or Disable and set thresholds for Aggressive Acceleration, Harsh Braking, Harsh Cornering, and Possible Impact events. You do not need to adjust the setting if you're content with the existing notification triggers. 

How to use it

From the Web App, select the Settings tab from the menu. Scroll down to the 'Events' section and click to expand. A complete list of configurable settings, including Harsh Cornering, will be displayed. 

Similarly to the Car Bumped Events release, toggle to turn on or off an Event, then click and drag the slider to adjust your ideal sensitivity level. The further to the left the slider is located, the less sensitive Raven will react to the selected Event. Alternately the further to the right, the more susceptible to Events Raven will be. 

If you're unsure of your desired sensitivity level, there are vehicle-type indicators along the slider to help indicate the typical type of vehicle that is suitable for the level of sensitivity. You can also enter a value to set the sensitivity level. Select 'Apply' to change the sensitivity level or 'Discard Changes' to keep the settings as they were.

Note that all settings adjusted via the Web App will apply to all vehicles and will override any individual settings configured in the Mobile App. 

 

Event Review

March 9, 2023 

Event Review provides the necessary context for driver coaching initiatives. Users can select any event type and review by Driver or Vehicle over a specified timeframe with cabin and road-facing imagery. Event Review places the power in the hands of the fleet manager to determine which events displayed poor driving behavior and which should be shared for coachable moments. 

How to Use it:

1. From the Web App, select ‘Event Review’ under ‘History’ in the menu. 
2. Filter by desired Event Type(s) and Vehicle of interest. Filter for a selected period, then select ‘apply.’ 
3. A list of selected events and associated event details will be displayed, including road- and cabin-images or videos for critical events. 
4. Users can also download available videos, view a summary of the event, view the complete trip in Trip Review, or export this data in a CSV.

 

Car Bumped Settings

March 9, 2023

Until now, Raven triggered 'Car Movement While Parked' notifications based on a set value regardless of the vehicle's size. As you can imagine, bumping into a compact has a different impact than a heavy-duty truck. While we want to ensure that customers aren't receiving redundant notifications, we also want to ensure they receive all relevant notifications. For this reason, we have opened up Car Bumped settings to customers to customize the appropriate sensitivity to your vehicle size and satisfaction. You do not need to adjust the setting if you're content with the existing notification triggers.

How to Use it:

1. From the Web App, select the Settings tab from the menu, and scroll down to 'Car Bumped' within the 'Events' section.
2. Click and drag the slider to adjust your ideal sensitivity level. The further to the left the slider is located, the less sensitive Raven will react to vehicle movement. Alternately the further to the right, the more susceptible to movements Raven will be.
3. If you're unsure of your desired sensitivity level, there are vehicle-type indicators along the slider to help indicate the typical type of vehicle that is suitable for the level of sensitivity. You can also enter a value between 0.1-0.01 g's to set the sensitivity level. Select 'Apply' to change the sensitivity level or 'Discard Changes' to keep the settings as they were.

 

Enhanced Video Access (EVA)

December 2, 2022

EVA provides an additional way to request any video in high definition available on the Raven device. The EVA tool allows users to visually select and download a clip around a segment of interest. Videos of up to a minute can be retrieved. 

EVA can be accessed via the History Tab for any footage available on the Raven device. 

To request a video from the EVA feature, open the Vehicle Details panel and select "Request Video". Click and drag the blue slider along the timeline. Once you've identified the segment of interest, select the desired duration, click 'Request Download,' and choose from which camera you would like the video to be retrieved. Once the request is complete, the HD Video will be available from the Events stack labeled 'User Video Request' at the time the recording took place. 

The Stop Report

December 2, 2022 

The Stop Report includes a detailed view of all parking and idling events over a specified timeframe. This report can be used in your workflows to validate timesheets and customer billing or investigate the misuse of company assets and time. 

To review The Stop Report, select it from the list of Reports. 

Select the timeframe and whether you would like to review parking, idling or both event types. You can then expand the details for analysis of each vehicle. 

For short parking durations (shorter than 1 hour), you'll notice the icon. These parked events will not display as individual trips in the Trip Report but will appear as parking time in the row for the previous driving trip. For additional trip context or to download associated footage, select the 'Details' link, navigating to the associated trip's history.