Settings

What it is

Raven Connected customers vary significantly by industry. What makes the solution compatible, whether you operate a construction company or an executive transport business, is the ability to customize the solution to your needs and adjust on the fly as those needs change. Raven’s settings allow customers to enable or disable several features at the click of a button.

How it works

From the web app, Raven customers can adjust several settings, from disabling video to changing the threshold at which they receive speeding alerts. Once implemented, settings are immediately applied to each Raven on the web app.

How to use it

From the web app, select the 'Settings' tab, then click to expand the section of interest. Available settings include:

Cameras

You can enable/disable either or both cameras to meet privacy requirements. Additionally, Raven allows you to decide between the quality and duration of recording.

• • Extended: Users can select longer recordings with some compromise to video quality.
  • HD: Users can select HD recordings with some compromise to recording length.
  • Balanced: A balance between quality and duration.

A table depicting the quality and duration for each option is available with this setting.

Daily Summary Reports

Enabling Daily Summary Reports will deliver an overview of your vehicles and pertinent information from the previous day each morning to all added recipients.

Driver Alerts

Raven produces audible alerts in the cab to notify drivers of events like when they’ve exceeded the speed limit. Audible alerts can be enabled or disabled as per your preference.

Events

You can selectively enable/disable certain events Raven triggers from the 'Events' section and adjust their sensitivity. Adjusting alerts from the web app will also apply changes to the mobile app.

• • Speeding: Whether events are enabled and at what speed the threshold triggers.
  • Cellphone Detection, Camera Obscured, Distraction Detection, Drinking Detection, Eating Detection, Smoking Detection, Fatigue Detection: Whether events are enabled.
  • Aggressive Acceleration, Car Bumped, Harsh Braking, Harsh Cornering, and Potential Impact: Whether events are enabled and at what sensitivity they trigger.

Integrations

Raven Connected partners and integrations help our customers go beyond our video telematics system to create a unique solution to meet their needs; the currently available integrations can be found here. As these integrations become available, more will be configurable directly from the web app. The process to enable exposed integrations can be found in the spotlight.

Units of Measure (Shown on Ravens Screens)

Select either imperial or metric for distance and speed measurements and Celsius or Fahrenheit measurements for temperature.

Wi-Fi

You can enable/disable Wi-Fi Hotspot connectivity on your Ravens.

Additional Account and web app-based settings can be found in the 'Admin' section. These include:

Ravens

View all Ravens you have access to, along with their associated tags. Manage them by adding or removing them from any sub-tag within your administered tags

Users

View all users you have access to, along with their associated tags. Manage them by adding or removing tags or changing their access level.

Tags

View all tags you have access to, along with their associated Ravens and users. Manage them by adding or removing Ravens and users or changing their access level. For step-by-step instructions on how to use tags, check out The Spotlight.

Profile settings

Email/Passwords

Update your account password at any time. To do so, navigate to the ‘Profile’ Tab under ‘Admin‘, then select ‘Change‘ in the ‘Email and Password’ section. Enter your existing password, then your new one, and again select ‘Change’.

Language

Select the preferred language to be used throughout the web app.

Theme

Select from either light or dark themes to change the look and feel of the web app.

Unit of Measure (Shown in the web app)

Select from imperial (miles, mph) or metric (km, km/h) units to display speed or distance measurements across the web app.

Support

We’re here to help!

If you have any questions, please contact support. You can reach us toll-free, 24x7 at 1-866-273-3423 OR open a request at www.telus.com/serviceportal.