Raven Cameras Are Not Showing

If you're unable to view Raven camera feeds within your Geotab assets, please review the troubleshooting steps below.

Raven Integration Is Not Enabled

The Raven Add-In must be enabled in your Geotab database for integration to work.

1. Navigate to System > Settings and click on the 'Add-Ins' tab.
2. If "raven-connected" is not listed, follow the steps in our Add-In guide to enable it.

Asset is Not Paired with a Raven

If you're using GO9 devices, the Asset must be paired with a Raven.

To pair a Raven with an Asset:

1. Navigate to Add-Ins > Manage Ravens.
2. Locate the Raven by serial number (e.g., 2RVPxxxxxxxxx), click the three dots (...), and select 'Pair.'
   1. If the Raven is not listed, click 'Add Raven.'
      1. If the serial number entered is not found on your account, please contact Support.
3. Select the desired Asset, then click 'Save.'

To unpair a Raven from an Asset:

1. Navigate to Add-Ins > Manage Ravens > GT Ravens.
2. Locate the Raven by serial number (e.g., 2RVPxxxxxxxxx), click the three dots (...), and select 'Unpair.'

Support

We’re here to help!

If you have any questions, please contact support. You can reach us toll-free, 24x7 at 1-866-273-3423 OR open a request at www.telus.com/serviceportal.